Appointments
Appointments can be made:
If you call the surgery, please call as close to 08:00 as possible. You will be offered the first available appointment on that day. If you wish to see a specific doctor, please inform the receptionists, who will do their best to accommodate you.
Morning surgery runs 08:00-11:00, and afternoon surgery runs 15:30-18:00. These times can vary.
If an appointment is not available that day, you will be asked to telephone the surgery the following day at 08:00.
If you consider your condition requires you to be seen urgently by a doctor and cannot wait until the next available appointment, please inform the receptionist where the appropriate action will be taken.
Online Services
With our online services you can Birmingham and Solihull Health App.
Children
If you feel your child is very poorly and needs to be seen before the next available appointment, please telephone the surgery where they will be seen by the first available doctor on the premises.
All children under 16 will have direct access to a clinician on the same day. This may be via telephone triage or an appointment.
Telephone Queries
At times you may feel it necessary to speak to a doctor or nurse directly. Please feel free to discuss the query with a receptionist who will treat the situation with complete confidentiality and may be able to help sooner than if you were to wait for the doctor or the nurse.
The best times to call to speak to the doctors are 11:00-11:30. If you wish to speak to any other clinician, please call the surgery and if they are not available immediately, the receptionist will take your number and they will return your call as soon as they are free.
Cancellations
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.