Please telephone the surgery on 0121 647 1385 as close to 8.00 am in the morning. You will be offered the first available appointment on that day. If you wish to see a specific doctor, please inform the receptionists who will do their best to accommodate you.
Morning surgery runs between 08:00 and 11:00 am, and afternoon surgery runs between 15:30 and 18:00. These times can vary due to circumstances.
If an appointment is not available that day, you will be asked to telephone the surgery the following day at 08:00.
If you consider your condition requires you to be seen urgently by a doctor and cannot wait until the next available appointment, please inform the receptionist where the appropriate action will be taken.
If you feel your child is very poorly and needs to be seen before the next available appointment, please telephone the surgery where they will be seen by the first available doctor on the premises. All under 16's will have direct access to a clinician on the same day. This may be via telephone triage or an appointment.
At times you may feel it necessary to speak to a doctor or nurse directly. Please feel free to discuss the query with a receptionist who will treat the situation with complete confidentiality and may be able to help sooner than if you were to wait for the doctor / nurse.
The best times to call to speak to the doctors are 11:00 – 11:30 . If you wish to speak to any other clinician, please call opportunistically and if they are not available immediately, the receptionist will take your number and they will return your call as soon as they are free.
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.